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Branch Manager
Summary
Title:Branch Manager
ID:1069
Department:Retail
Description
 

 
Assistant Branch Manager

Position Summary:
The Assistant Branch Managers are directly accountable for the operational integrity and customer service quality of the branch. They have a variety of responsibilities, which include managing the daily operations, providing support to the teller and banker platform, and backing up the Branch Manager. They are the compliance, policy and procedures “experts” in the branch. They serve as the central resource for addressing customer’s questions and service needs.

Essential Duties and Responsibilities:
Sales:
  • Co-manage the Bank’s sales process by coaching to key activities and sales behaviors of their direct reports
  • Responsible to achieve individual sales goals/targets, contributing toward the achievement of branch-wide new acquisition, deposit growth, fee income, referral, and cross-sell targets.
  • Be an active member of the selling process by acquiring or deepening financial relationships (e.g. Unbanked, Bank At Work); if needed, refer to Personal Bankers; engage customers who want to close account to help retain.
  • In the absence of the Branch Manager, they will lead branch sales huddles, develop and execute branch action plans, perform coaching sessions with Personal Bankers and Tellers on a frequent basis to reinforce STARS sales process, which includes the use of Your Money Map, cross-sell, 10 day follow-up call after account openings.
 
Customer Service:
  • Accountable for overall service quality of the branch. Manage teller operations.
  • “Champion” for PRIMIER/FISERV functionality.
  • Process and resolve customer service request. End to end resolution of problem handling for customers
  • Handle customer service issues which include but are not limited to: Account Maintenance (e.g. name, address, account type change), Service Fee , ATM / Debit card , Checkbook orders, Wire Transfers
 
Audit / Compliance
  • Review and manage daily and monthly reports (e.g. Account Opening docs, Overdraft reports, Monthly Audit package)
  • Conduct periodic audits of cash and cash equivalent items
  • Ensure compliance with Bank Regulations (e.g. Community Reinvestment Act, Bank Secrecy Act, OFAC, FDIC )
  • Manage branch security (e.g. branch opening /closing; dual control; cash levels; cash shipments; ATM vestibule)
  • Conduct monthly operational staff meetings to review policy and procedures
  • Bank Secrecy compliance officer for the branch
 
Staff Management:
  • Coordinate the training of branch personnel and provide on-the-job coaching with primary focus on teller sales coaching
  • Recruit and interview candidates in teller hiring process for branch.
  • Conduct performance reviews, handle employee matters relating to job performance, promotions, transfers and terminations for teller staff
 
Specific Duties:
  • Assisting with overall management of branch, in the absence of the branch manager
  • Supervise and manage teller team daily
  • Work closely with branch team to insure compliance guidelines and branch procedures are being followed properly
  • Manage to and participate in the branch’s sales process and action plan
  • Assist in resolving customer service inquiries or issues
 
Skills Necessary:
  • Strong leadership
  • Time management
  • Multi-task
  • Excellent verbal communication, interpersonal and problem-solving skills
  • Ability to assess talent
  • Team oriented
  • Microsoft Excel and Word experience preferred
 
Background / Experience:
  • Ability to effectively coach and lead your team to deliver/drive business to your Branch
  • Minimum 3-5 years related supervisor/management experience in a financial services organization
  • Minimum two years in a operations/compliance position preferred
  • Some type of retail experience preferred
  • Knowledge of various bank products, services, regulations and compliance procedures
    • Notary Public preferred
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