Careers

Deposit Operations Support Specialist

Department: Bank Operations

Reports: Director of Operations

Position Summary

The Deposit Operations Specialist is responsible for one or more of the following functions performed within the Bank Operations department: Department duties rotated for cross training and additional support.

Essential Duties and Responsibilities:

Deposit Operations Administrator Support: (70%)

• Daily review and approval of remotely deposited checks
• Processes and posts return deposit items, including member notification, account adjustments and balance the related general ledgers
• Processing of check and deposit adjustments received from the Federal Reserve
• Complete SSA/SSI verification request
• Respond to bank personnel requests and disputes, processing authorized adjustments within department guidelines and timeline.
• Administer CD interest checks and reconcile corresponding general ledger.
• Support process escheatment of abandoned property
• Review account level changes (file maintenance) and identify suspicious activity on accounts and report to Director of Operations.
• Support reactivation dormant/inactive accounts
• Administer the Wire Exchange application to ensure all outgoing and incoming wires before releasing to Federal Reserve and posting to accounts.
• Record and handle all aspects of customer disputes regarding Regulation E claims
• Lease Security transaction processing
• Support Fraud Guard software application verify signatures on-us checks .
   

Customer Service :( 20%)

• Interacts with clients, internal departments, and other outside lending institutions to obtain information and/or request documents.

Audit Compliance :( 10%)

• Ensure specific functions are meeting required regulatory guideleines.

Qualifications/Requirements

• 3-5 years’ experience in Bank Operations.

• Experience with core deposit system Fiserv Premier.

• Expert knowledge in charge back rules

• Expert knowledge relative ACH/NACHA guidelines.

• Excellent written/verbal communication skills.

• Strong customer service skills required.

• Proficiency with various software programs, including Word and Excel spreadsheet applications.

• Exceptional organizational skills and high degree of accuracy with close attention to detail.

• Exceptional problem solving skills.

• Exceptional team work skills.

• Effective time management, organizational and prioritization skills.