Careers

Title: Senior Director of Technology
Department: Technology and Operations
Reports To: Chief Operations & Technology Officer

Company Overview
 
In 1948, Carver Federal Savings Bank was founded in New York City to serve African- and Caribbean-Americans who had been excluded from mainstream financial services. More than 65 years later, we remain dedicated to community development and financial inclusion. We are publicly traded and among the largest African-American managed banks in the country.  Based in Harlem, we primarily serve low- to moderate-income communities in the New York City metro area. We reinvest more than 80% of our deposit base back into the communities we serve.
 
As we look to the future, Carver seeks to grow and become a premier financial institution, fueled by exceptional products, services, technology, and customer experience.
 
That is where you come in. To help our bank reach the next level, we seek a talented, motivated, innovative, and proven technology leader to join our executive team. 
 
The Senior Director of Technology Role
 
The Sr. Director of Technology will provide overall vision, leadership, and hands-on support for developing and implementing technology initiatives and solutions. The Sr. Director of Technology will be accountable for three primary areas.
 
Technology Vision and Leadership

• Create the technology strategy and roadmap for company-wide initiatives and ensuring their successful delivery.
• Identify innovative products, services, and tools to differentiate Carver from other Financial Institutions, while ensuring operational efficiencies.
• Assess and implement appropriate digital solutions to help grow new business and deepen current relationships to stay competitive (Websites, online banking, mobile/tablet banking, CRM, branch systems, etc.).
• Assess ‘big data’ needs and recommend solutions to improve customer analytics and interpretation.
• Recommend appropriate payment strategies and solutions to drive additional revenue and solutions for multiple lines of business.
• Drive an Omni-channel approach to systems and products across multiple business lines to ensure an excellent customer experience.
• Drive a mobile-first strategy across the bank.
• Stay abreast of industry trends in financial services and competitive analyses.
• Determine the organizational structure and resources needed to support execution of the technology vision.  

Technology Management

• Ensure core banking systems (Fiserv) are operational, supported, and operating according to established service level agreements (SLA).
• Identify solutions to improve core banking architecture and end-to-end processing to ensure operational efficiencies.
• Deliver new and existing projects in accordance with business defined work and quality methods.
• Maintain existing ancillary systems and databases to keep the business running.
• Maintain new and existing vendor management relationship and budgets.
• Determine the organizational structure and resources needed to support maintenance of an exceptional core banking architecture.

Line of Business Support

• Work directly with other business unit leaders to identify technology support needs and create a shared vision of support functions and delivery.
• Interact with all levels of staff.
• Oversee a team of IT support professionals.

Role Qualifications

• Bachelor's degree in computer science, information systems or related field
• Master's degree with technology preferred
• 10 years' experience directing IT &operations within a banking/financial services environment
• 5 years' experience creating advanced IT solutions with a focus on digital, mobile and data-driven technologies
• 3+ years’ experience in vendor management & contract discussions
• Knowledge of and experience with Fiserv Premier Core Banking Platform and supporting operating systems
• Proven success at leading internal system management
• Proven experience in IT strategic control
• Demonstrated success in driving internal adoption
• Exceptionally self-motivated with strong analytical problem-solving abilities
• Strong analytical, strategic, project management, decision-making, problem-solving skills, communication skills and leadership abilities.