Careers

Assistant Branch Manager

Corporate Title: Assistant Branch Manager
FLSA: Exempt
EEOC Class: Manager
Department: Retail Operations                   
Reports to: Dual Reporting – Branch Manager and VP/Retail Bank Operations

Position Summary: Supervise and coordinate the operational activities of the branch and work with the Branch Manager to meet branch deposit and account goals.  Back-up the Branch Manager in the manager’s absence.

Essential Duties and Responsibilities:

• Coordinate the training of branch personnel and provide on-the-job coaching.
• Conduct periodic audits of cash and cash equivalent items to ensure conformance with established procedures and policies.
• Conduct staff meetings of operations personnel, or confer with subordinate personnel to discuss customer service and sales goals, operational problems or explain procedural changes or practices.
• Assist with sales calls for new business and engage in the sale of a variety of bank products and services, including consumer loans and mortgages.
• Open and close the branch and stay abreast of security policies and procedures.
• Supervise vault operations and procedures and control supply of money on hand to meet branch’s daily needs and legal requirements. Verify count of incoming cash shipments.
• Maintain knowledge of branch policies and procedures and insure adherence to audit controls, policies and procedures.
• Process savings and CSR work, when necessary.
• Open the overnight routing bag and examine contents.
• Train personnel in the proper style of communications for both in-person and telephone etiquette.
• Interview applicants and participate in the hiring process.
• Conduct performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
• Document and record events to ensure that all problems are handled with fairness, integrity, honesty, and within legal and regulatory guidelines.
• Ensure compliance with the Community Reinvestment Act, Bank Secrecy Act, Equal Employment Opportunity, and other regulatory issues.
• Handle customer complaints or problems; counsel customers with special problems or situations that require judgment and reasoning skills.
• Compile and distribute required and special reports on operating functions of branch.
• Monitor sales goals.

  
Supervisory Duties:

• Supervise and coordinate the operational activities of the branch, tellers and customer service representatives.

 
Background and Experience:

• Ability to make sound judgments with limited information
• At least five years in commercial or savings bank branch operations
• Solid supervisory and customer servicing experience
• Bachelor’s degree preferred
• Residents of communities in which Carver branches exist preferred
• Exceptional interpersonal skills
• Excellent written and oral communications skills
• Ability to manage others
• Ability to work independently and as part of a team
• Knowledge of Bank Secrecy and Community Reinvestment Acts
• Knowledge of Microsoft Excel and Word and bank branch technology