Careers

Title: Deposit Operations Chargeback Analyst

Department: Bank Operations

Reports to: Director of Operations

Position Summary

Essential Duties and Responsibilities:

• Performs comprehensive investigations for all customers’ claims of error or unauthorized use involving debit cards, ATM cards, pre-paid cards, and other electronic fund transfers.
• Communicates investigatory findings in a timely manner.
• Maintains accurate and complete records for cases. Inputs incoming error claims through Fiserv Chargeback system.
• Responsible for quickly learning to identify fraud risks and trends in an efficient and accurate manner.
• Quickly propose effective solutions in order to mitigate the identified risk to the Bank.
• Responsible for proactively managing a series of daily and weekly reports that identify possible fraudulent debit card transactions.
• Responsible to ensure required standard operating procedures are maintained specific to the process for handling unauthorized debit and ATM claims.
• Responsible to educate and train Retail and Call Center associates on the handling and submission of unauthorized debit and ATM claims.

Qualifications/Requirements

• Solid understanding of (i) Electronic Funds Transfer Act, (ii) Regulation E, (iii) VISA/MasterCard charge-back rights and rules, (iv) and other applicable statutes and regulations.

• 3 years’ chargeback experience required.

• Experience with core deposit system Fiserv Premier.

• Excellent written/verbal communication skills.

• Proficiency with various software programs, including Word and Excel spreadsheet applications.

• Exceptional organizational skills and high degree of accuracy with close attention to detail.

• Exceptional problem solving skills.

• Effective time management, organizational and prioritization skills.