Careers

Loan Workout Manager

• Direct the management and risk mitigation of criticized and classified, delinquent, seriously delinquent, and foreclosed assets.  This individual is directly responsible for all collections, loss mitigation, formal workouts, charge-offs, and loan recoveries.  The Workout Manager will also be responsible for the management and disposition of foreclosed properties in a timely, cost effective manner, minimizing financial losses to the Bank. 
   

• Provide oversight to Carver’s Held for Sale model – including assisting CCO and CLO with loan pool sales
• Provide support and interface with legal counsel on the bank’s business plan priorities for pool purchases in Q3 and Q4
• Direct management and ownership for NPA and NPL – workouts

• Serve as the chief liaison for consumer collection including Retail Bank depository collections
• Manager external counsel for all real-estate litigation

• Interact with Board and executive management – providing regular updates on asset performance and collections
• Serve as co-chair for IARC Committee and ensure management oversight is consistent with regulatory standards

• Communicating regularly and effectively with mortgagors that are seriously delinquent in order to identify and counsel borrowers on best workout options available.
• Obtaining all necessary documentation, including updated financial information, from mortgagors, etc. and coordinating workouts with applicable internal departments.
• Negotiating workouts with all involved parties (borrowers, guarantors, investors, brokers, etc.) from initial workout request to final closed of workout.
• Handling a more complicated level of workout cases such as loan modifications, short sales, Deed-in-Lieu, etc.
• Providing proper and timely response to mortgagors while communicating regularly and effectively with other departments.
• Completing documentation of workout efforts (including communications, reason for default, workout/payment plans, updated phone numbers and mailing addresses) and ensuring information is part of the permanent loan file.
• Oversee the evaluation of non-performing loans (foreclosures) for OREO asset collections.  Preserve and maintain REO property, direct property preservation activities, including security, maintenance, insurance, and cleanup.
• Design and implement appropriate collection strategies to limit losses.
• Detect early warning signs, loan inherent deficiencies, and communicate problem assets, loan weaknesses to Credit Risk Management for appropriate reserve allocation and loan risk rating levels.
• Assist with collections efforts associated with retail accounts as needed.
• Prepare delinquency, TDR, Held for Sale, REO and other reports and present same to Internal Asset Review Committee.

• Chief Lending Officer
• Credit Risk Officer
• Credit Officer
• Loan Operations
• Loan Officers

• Basic knowledge of loan collection techniques, policies, procedures, and principles of credit lending.
• Must be able to correlate varied data, draw conclusions, communicate effectively, and make recommendations as needed.
• Strong negotiation, influencing, and management skills.
• Working understanding of collection loans and regulations.
• Minimum five years of related experience.
• A bachelor’s degree; JD preferred
• Excellent verbal, written communication and organizational skills.
• Knowledge of Microsoft Excel, Word, and Access.
• Ability to resolve moderate problems with minimal guidance.