Careers

Fiserv Clear Touch System Administrator

Department: Information Technology
Reports: SVP, Director of Technology
Schedule: Hybrid (2 days in-office, 3 days remote)
Salary: $120,000
Posted salary ranges do not include incentive compensation or any other type of renumeration.

Company Overview:
Carver Bancorp, Inc. (NASDAQ: CARV) the holding company for Carver Federal Savings Bank, is a federally chartered institution with approximately $610 million in assets and 110 employees. The Bank was chartered in 1948 to address the banking needs of middle income and underserved communities in New York City. Carver operates 7 full-service branches in the New York City boroughs of Brooklyn, Queens and Manhattan. The Bank provides commercial real estate and small business loans and a range of complementary bank products and services.
We are a growing community bank committed to delivering top-tier financial services to our clients. As part of our growth, we are looking for a highly skilled Fiserv ClearTouch System Administrator with expertise in bank operations, report writing, and project management to join our team.

Position Summary:
This position will be responsible for the administration, configuration, and enhancement of the Fiserv ClearTouch system. The role also requires proficiency in Fiserv Business Analytics and Cognos report writing to support business intelligence needs. Additionally, strong project management skills using Microsoft Project and Smartsheet are essential to manage cross-functional system upgrades, integrations, and improvements.

Essential Duties and Responsibilities

• System Administration: Administer, configure, and troubleshoot the Fiserv ClearTouch core banking system to ensure efficient daily operations.
• Report Writing: Create and maintain business reports using Fiserv Business Analytics and IBM Cognos, tailoring reports to operational and management needs.
• Project Management: Lead system implementation and integration projects, tracking timelines, deliverables, and resources using Microsoft Project and Smartsheet.
• Data Analysis: Analyze data for business insights and decision-making.
• Collaboration: Work with internal teams and external vendors to optimize system performance and implement upgrades.
• Security & Compliance: Ensure that systems and reports comply with security policies and banking regulations.

Background and Experience:

• Bank Operations Experience: Minimum of 3-5 years in bank operations, with a solid understanding of core banking processes.
• Fiserv ClearTouch: Experience in configuring and maintaining the Fiserv ClearTouch system.
• Report Writing: Strong proficiency in Fiserv Business Analytics and Cognos for generating custom reports.
• Project Management: Expertise in Microsoft Project and Smartsheet to lead projects from conception to completion, ensuring deadlines and goals are met.
• SQL Knowledge: Basic SQL skills for data extraction and analysis.
• Communication: Excellent verbal and written communication skills for interacting with technical and non-technical teams.

Preferred Qualifications:

• Experience with other Fiserv or core banking systems.
• Formal training or certification in project management (e.g., PMP).

Benefits:

• Competitive salary and benefits.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off.
• Opportunities for professional growth and certification.

EEO Statement: Carver Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other protected class.