Branch Manager, AVP

Locations: (Flatbush & Crown Heights)

Carver Bancorp, Inc. (NASDAQ: CARV) the holding company for Carver Federal Savings Bank, is a federally chartered institution with approximately $685 million in assets and over 100 employees. The Bank was chartered in 1948 to address the banking needs of middle income and underserved communities in New York City. Carver operates seven full-service branches in the New York City boroughs of Brooklyn, Queens and Manhattan. The Bank provides commercial real estate and small business loans and a range of complementary bank products and services.

Position Summary:

The Branch Manager is responsible for managing and coordinating all operations of two retail branch locations, ensuring effective staffing, customer service, compliance, and overall branch performance. Their duties include hiring staff and heading the onboarding and staff training process, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch.

Essential Duties and Responsibilities:

• Generate new business and increase deposits by developing and maintaining customer and community relationships.
• Provide optimum customer service through efficient branch operations and sales focused personnel.
• Develop and maintain community relationships.
• Ensure compliance with all applicable laws, regulations, Bank policies and procedures, including the Community Reinvestment Act, Bank Secrecy Act, Anti Money Laundering laws, Office of Foreign Asset Control requirements, Equal Employment Opportunity Act, and other regulatory requirements.
• Work with the Assistant Branch Manager to ensure overall branch security, interview and recommend branch personnel, control branch expenses within budgetary constraints, and oversee staff performance reviews.
• Ensure that all employees receive skills and development training.
• Develop, maintain and support a professional business relationship with the heads of various departments, including, but not limited to, Accounting and Lending.
• Report the branch’s performance related to new business development, expense management and compliance, on a daily, weekly and/or monthly basis.

Supervisory Duties:

• Supervise branch staff including operations and sales personnel.

Background and Experience:

• Ability to make sound judgments with limited information
• Five to ten years of experience managing a commercial or savings bank branch
• Solid management and customer service experience
• Retail banking sales experience
• Knowledge of banking regulations
• Excellent written and oral communications skills
• Bachelor’s degree preferred

• Knowledge of Microsoft Excel and Word